Warranty and Purchase conditions

Purchase conditions

This document (together with referred documents) establishes terms and conditions managing the use of this website and the purchase of products therein (hereafter “Terms”).

Please carefully read terms before using this website. By using this website or placing an order, you agree to be bound by these Terms. Therefore, if you don’t agree with all Terms, you mustn’t use this website.

These conditions can be changed. It is your responsibility to periodically read them because conditions in force at the time of use of the Website or the Agreement conclusion (as defined below) will be those applied.

OUR DATA

This web page is operated by and on behalf TECON2TRUCK S.L. (hereafter “Tecon2truck”), a limited company with address : Calle Orquídea no. 15, 04230 Huércal de Almería (Spain), and Intracommunity ID ESB-04754263

PRODUCTS WARRANTY

Tecon2truck warrants manufactured and marketed control units against any manufacturing defect for two years from the delivery date.

The guarantee of utility systems components, as well as hard disks, recorders, routers, cameras, IP65 sirens and sensors, is in accordance with the European regulations in force, twelve (12) months between professionals, and that offered by the manufacturer’s warranty.

The following elements are excluded from the warranty:

Any components with a wear out as result of a normal equipment use.
Equipment that, because of a defective and/or wrong installation, bad storage, handling or manipulation, are deteriorates or failed.
Any intervention by persons no authorized by Tecon2truck will generate the automatic cancellation of the warranty. In the same way, different uses or purposes for which this material was created will be liable to cancel the warranty.

Tecon2truck’s obligation is limited to repair or replace products without any labour or spare parts cost, if a defect in components or manufacturing is proved. However, concerned with our customers’ satisfaction and respect of regulations in force regarding the legislation on the consumption, and as we are so convinced of our products’ efficiency, we offer to our customers the possibility to change the purchased product, by returning their purchase amount, within a period not exceeding 14 calendar days, and to be able to exercise their retraction right, without having to justify their decision.

In order to be able to refund a paid amount, it is essential to return complete product in their original packaging in perfect condition, sealed, and with all accessories without any obvious signs of use or manipulation.
It is absolutely necessary to add the purchase invoice to require any change, refund or warranty. Although the law protects companies and we have 31 days to resolve disputes, we guarantee that you should not wait for such a long time to resolve this kind of problem.

TO RETURN PRODUCTS IN WARRANTY

If, for any reason, after receiving the order, the customer checks out any anomaly in the received item, he must immediately contact Tecon2truck technical service: taller@tecon2truck.com.
Before returning a product, you must send an e-mail to the previous address. In case of an anomaly, our technical service will give you accurate instructions regarding the defective item.
The equipment will be returned with all its components, instruction manuals and original packaging in perfect condition. It is fully forbidden to write or label any text or on the product original packaging (this is valid for customer and transporter), as well as its manipulation.
The delivery address will be: Tecon2truck S.L.
C / Orquídea 15, E- 04230 Huércal de Almería (Spain)
In the package you will need to add:

Your name and invoice data, as well as a copy of the purchase invoice.
Contact telephone number.
Short description of the defect.

RETURN AND SHIPMENT COST FOR PRODUCTS IN WARRANTY

The customer will send the parcel with transport cost paid. If our technical service confirms the defect is due to a manufacture problem covered by the warranty, Tecon2Truck will send free of charge a new item to substitute the returned one. Moreover, we will apply an additional discount of 6 Euro on the next customer’s purchase, as shipment cost concept.

Products availability

The products availability is almost immediate, as Tecon2truck is the manufacturer and he have its own means to manufacture its own patented products.
In the same way, the Company can adapt its manufacture system to orders because our products don’t require installers, only specialized hand of our experimented technicians. On average, a basic equipment can be manufactured in about one hour, in its different design, manufacture and assembly phases.

Big orders

Our manufacturing capacity to supply “big orders” is also resolved because the main challenge we had to solve was component forecasting. This has been solved by creating a good collaborators / suppliers / manufacturers network, who supply us best brands components in large quantities.

Data

YOUR DATA AND YOUR VISITS ON THIS WEB SITE

Information or personal data that you have supplied us about you, will be treated in accordance with the provisions of the privacy policy. By using this website, you agree with information and data processing and declare that all supplied information is true and corresponds to the reality.

USE OF OUR WEBSITE

By using this website and/or placing orders via this website, you agree with:

To use this site only for legally valid inquiries or orders.
To not place false or fraudulent orders. If it can reasonably be considered that a placed order has this nature, we shall be authorized to cancel it and to inform the competent authorities.
To provide us your e-mail address, postal address and/or your other truthfully and accurately contact details. In addition, you agree that we use this information to contact you if necessary.
If you do not indicate us all needed information, we will not be able to process your order.
By placing an order on this website, you declare that you are over 18 years old and you have the legal capacity to close contracts.

REFUSAL TO PROCESS AN ORDER

We have the right to remove any product from this site at any time and to suppress or modify any material or content present in our web site. We will not be liable to you or any third part for removing any product from this web site, whether or not this product has been sold, for removing or modifying any material or content from the web site, or for refusing to process an order once we have sent the order confirmation.

Price

PRICE AND PAYMENT

Prices on this site don’t include VAT and exclude shipment costs. These amounts will be added to the total amount on the shopping cart page. Once indicated the delivery place in the shipping calculator, you will obtain the total amount with VAT and shipment costs.

The price of each product will be the stipulated one at every moment on our web site, except in case of manifest error. Although we try to ensure that all prices listed on the website are corrects, errors may occur. If we discover an error in the price of one of the products you have ordered, we will inform you as soon as possible and give you the opportunity to reconfirm your order at the correct price or cancel it. If we can’t contact you, the order will be considered cancelled and the amounts paid will be fully refunded.

We will not be obliged to supply you a product at an incorrect lower price (even if we have sent you the order and/or shipment confirmation) if the error in the price is obvious and unambiguous and you have reasonably been able to see that it was an incorrect price.

Prices may change at any time, but (except as indicated above) changes will not affect orders that we have already sent a shipment confirmation.

VALUE ADDED TAX

In accordance with the provisions of Article 68 Law No. 37/1992 dated of 28 December regarding Value Added Tax, the delivery place for order will be established in the Spanish VAT application territory if the delivery address is in the Spanish territory except for Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that legally in force at any time depending on the specific article in question.

For orders to Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT under the provisions of Article 21 of Law 37/1992, without prejudice to the application of duties and taxes in accordance with regulations in force in each of these territories.

Liabilities

LIABILITIES AND EXEMPTION FROM LIABILITY

Except express provision in present terms and conditions, our liability for any purchased product on our website will be strictly limited to the purchase price of such product.
Notwithstanding the foregoing, our liability is neither excluded nor limited in the following cases:

In case of death or personal injury caused by our negligence.
In case of fraud or fraudulent lie.
For any matter in which it would be illegal or unlawful for us to exclude, limit or try to exclude our liability.

Notwithstanding the provisions of the previous paragraph and if it is legally permitted, and except contrary provision indicated in present terms and conditions, we accept no liability for the following losses, regardless of their origin:

Loss of income or sales;
Loss of activity
Loss of profits or loss of contracts
Loss of expected savings
Loss of data
Loss of management time or office hours.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we don’t guarantee the accuracy and security of the transmitted or obtained information through this website, except it has been expressly stated otherwise.
All products information and materials descriptions on this web site are indicated as a matter of truth and without express or implied warranty.
To the extent permitted by law, we exclude all warranties, except those that can’t be legitimately excluded for consumers and users.
The provisions of this clause will not affect your legal rights as consumer and user, or your right to terminate the contract.

INTELLECTUAL PROPERTY

You acknowledge and accept that all copyright, trademark and other intellectual property rights concerning material or content provided through the Website correspond at all times to us or to those who have granted us a copyright. You may only use this material in the form that we have expressly authorized or that we have been granted by the license. This will not prevent you to use this website to copy your order or contact information.

Computer

VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS

You must not use this website by intentionally introducing viruses, trojans, worms, logic bombs or any other software or technologically harmful material. You must not attempt to obtain unauthorized access to this website, the server on which this site is hosted, or any server, computer, or database linked to our website.

You agree to not attack this website through a service denial attack or a distributed service denial attack.
Non-compliance with this clause could be considered as an offense characterized by regulations in force. We will report any breach of this rule to the appropriate authorities and cooperate with them to discover the attacker identity. Similarly, in case of violation of this clause, you will immediately be unauthorized to use this website.

We will not be liable for any damage or loss resulting from a service denial attack, virus or other software or material technologically harmful to your computer, computer equipment, data or your material, resulting from the use or downloading the content of this website or other linked sites.

LINKS FROM OUR WEB SITE

In the event that our website contains links to other websites and third-party material, these links are only provided for information purposes, without having any control over content or materials on those sites.

Law and Obligations

WRITTEN COMMUNICATIONS

The regulation in force require that part of the information or communications we send you must be written. By using this website, you agree that most of communications with us are electronic. We will contact you by e-mail or we will send you information by posting comments on this website. For contractual purposes, you agree to use this electronic communication mode and agree that all contracts, notifications, information and other communications that we electronically send to you comply with the legal requirements to be written. This condition will not affect your rights recognized by law.

NOTICES

Notices you send us should preferably be sent via our contact form. We can be in communication with you by e-mail or by letter at the postal address you indicated us when you have placed your order.

It will be understood that notices have been received and correctly done at the same time as they are published on our website, 24 hours after sending you an e-mail or three days after the post date. To prove that notices were done, it will enough to prove, in the case of a letter, that the postal address was correct, it had been duly delivered to the post office and it was properly stamped by post office, and in the case of an email, that it has been sent to the email address specified by the recipient.

RIGHTS AND OBLIGATIONS ASSIGNMENT

The contract is binding on you and us, as well as on our respective successors, assignees and assigns.
You may not transmit, assign, impose, sub-contract or otherwise transfer a contract or any rights or obligations arising therefrom in your favour or for yourself without our prior written consent.

We may transfer, assign, impose, subcontract or otherwise transfer a contract or any rights or obligations arising therefrom in our favour or for us, at any time during the contract validity. To avoid any doubt, such transmissions, assignments, charges and other transfers will not affect rights you may have, as legally recognized consumer or otherwise cancel, reduce or limit warranties, express or implied, that we could have granted you.

EVENTS BEYOND OUR CONTROL

We will not be liable for any failure or delay in the performance of any of our obligations under any contract, if the cause is due to events beyond our control (“cause of force majeure “).

The causes of force majeure include any act, event, lack of exercise, omission or accident beyond our reasonable control and, among other things, the following events:
Strikes, lockouts or other protest measures. Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or war threat or preparation. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. Inability to use trains, boats, airplanes, transportation of motor vehicles or other means of transportation, public or private. Impossibility of using public or private telecommunication systems. Facts, decrees, laws, regulations or restrictions of any government or public authority. Strikes, breakdowns or maritime or river transport accidents or mail or any other type of transport.

It will be understood that our obligations under the contracts will be suspended during the cause of force majeure period and we will have a term extension to fulfil these obligations for a period equal to the force majeure event period. We will use all reasonable means to put an end to the cause of force majeure or to find a solution allowing us to fulfil our obligations under the contract, despite the cause of force majeure.

DISCLAIMS

The absence of a request from us concerning the strict observance of any obligations that you have contracted under a Contract or these Conditions or the lack of exercise of our rights or actions that could correspond to us under the terms of this Agreement, will not imply any waiver or limitation regarding such rights or actions, and will not relieve you of these obligations.

No waiver of any right or action by us shall imply a waiver of other rights or actions arising from the contract or these conditions.

No waiver by us of any of these Conditions, rights or actions arising under the Agreement will become effective unless it is expressly established that it is a waiver and the formalized text has been communicated to you in writing in accordance with the provisions in the previous “Notices” section.

PARTIAL NULLITY

If any conditions or provision of a contract is declared null and void by a final decision of the competent authority, the remaining conditions will remain in force, without being affected by the said declaration of invalidity.

FULL AGREEMENT

These Terms & Conditions and any documents expressly mentioned herein constitute the entire agreement between you and us regarding the subject of the Agreement and substitute any other agreement, pact or prior promise agreed between you and us verbally or by written.

You and us acknowledge that we have consented to perform this Contract without relying on a declaration or promise made by the other party or which may be inferred from a statement or writing in negotiations conducted by both parties before the mentioned contract, with the exception of that expressly mentioned in these conditions.

Neither you nor we will have any legal action regarding an uncertain statement verbally or in writing done by the other party prior to the date of the contract (unless this uncertain statement was fraudulently done) and the single action available to the other party will be a breakup of the contract in accordance with the provisions of present Terms.

OUR RIGHT TO MODIFY THESE TERMS

We have the right to revise and change these terms at any time.
You will be subjected to policies and conditions in force when you will use this website or place an order, except if the law or a government agency decision requires us to make retroactive changes on these policies, conditions or privacy declarations. In such case, any changes will also affect orders you would previously have placed.

APPLICABLE LAW AND JURISDICTION

By using our website and product purchase agreements via this website will be managed by Spanish law.
Any controversy related to the use of this website or these contracts will be subject to the non-exclusive jurisdiction of Spanish courts and tribunals.

If you make a purchase as a consumer, nothing in this clause will affect the rights recognized by the legislation in force.

COMMENTS AND SUGGESTIONS

Your comments and suggestions will be welcome. We ask you to send us your comments and suggestions via our contact form.